Return Duration

We accept returns within 7 days from the date of delivery.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Product must be unused and unopened
• Product must be in its original packaging
• All labels and seals must be intact
• Product must be in the same condition as received

Refund Amount

We provide a full refund of the product price. If the customer paid for shipping, shipping charges are non-refundable unless the return is due to our error.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at officialpurapuff@gmail.com or message us on WhatsApp at +91 92070266607 with your order number and reason for return
2. Return Approval: Our team will review your request and approve the return within 24 hours
3. Ship Back: Once approved, ship the product back to the address provided
4. Refund Processing: After we receive and inspect the returned product, we will process your refund within 5-7 business days

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Questions About Returns?

Contact us at officialpurapuff@gmail.com or via WhatsApp at +91 92070266607 during business hours (Monday-Saturday, 10:00 AM - 7:00 PM IST).